SPECIAL HOLIDAY HOURS AND SHIPPING SCHEDULE

Customer Service

Stührling’s Customer Service department will be closed starting Wednesday April 8th. We will reopen at 9:30 AM EST on Monday, April 13th. There will be a delay in responding during this time.

Online Orders

The processing and shipping of all online orders will follow our normal schedule, except as follows:

  • Orders received after 11 AM on Wednesday, April 8th will be processed on Monday, April 13th.
  • Orders received on Monday, April 13th will be processed on Tuesday, April 14th.
  • Orders received after 11 AM on Tuesday, April 14th will be processed on Monday, April 20th.

COVID-19 SHIPPING UPDATES

In line with local guidelines to prevent the spread of COVID-19, we have temporarily reduced staffing in our warehouses and fulfillment center. As a result you may experience delays in the processing and shipping of your order. Currently, overnight and 2 day shipping are not available.

SHIPPING

Processing

Orders received by 2:00 p.m. (ET) Monday through Thursday will ship on the same business day, following approval by our fraud detection system. On Friday, our shipping cutoff is 12 p.m.

Free Domestic Shipping

We ship all domestic orders including Puerto Rico, Alaska and Hawaii free via DHL SmartParcel (3-5 business days). You will receive a tracking number once your order has shipped. Expedited and overnight shipping is available for an additional fee at checkout. Free shipping may not be available under certain circumstances (ex. special promotions, combo packs, etc.), in these instances an updated shipping cost will be displayed at checkout.

Free Worldwide Shipping

We are proud to fulfill and ship orders worldwide via DHL eCommerce. Shipment arrival times vary by country, expedited shipping is available at checkout for an additional cost. Free shipping may not be available under certain circumstances (ex. special promotions, combo packs, etc.), in these instances an updated shipping cost will be displayed at checkout. Click here to view a list of shipping times by country.

Due to limitations of our shipping partners, some countries are not eligible for our free international shipping offer. For these countries, we offer a flat subsidized rate of $25, and free shipping for orders over $350. Click here to view a list of ineligible countries.

  • Argentina
  • Bolivia
  • Chile
  • Colombia
  • Ecuador
  • Guyana
  • Hong Kong
  • India
  • Italy
  • Japan
  • Paraguay
  • Peru
  • Suriname
  • Uruguay
  • Venezuela
  • Falkland Islands (UK)
  • French Guiana (France)
  • South Georgia and the South Sandwich Islands

Although we seek to provide worldwide shipping, our shipping partners cannot deliver to certain countries. Click here for a full list of countries we are unable to ship to.

  • Algeria
  • Lebanon
  • Christmas Island
  • Sudan
  • Honduras
  • Iraq
  • Libya
  • Cuba
  • Syria
  • Morocco
  • Mcdonald Island
  • Heard Island
  • Turkmenistan
  • Tunisia
  • North Korea
  • Iran
  • Crimea
  • Bouvet Island
  • Somalia
  • Guatemala
  • Ecuador
  • Myanmar
  • China

Duties and Taxes

Please note that Stührling is required to declare the retail value of all items in shipments, and your shipment may be subject to import fees upon arrival in the destination country. Any incurred importation fees or taxes are the responsibility of the customer.